Using DiSC for Managerial Success
Creating Client Delight

Day 4:

Developing Effective Communication Habits

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Course descriptions
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Fees, Dates & to Register

This workshop enables participants to learn and practice the tools and techniques needed in the Project Manager/Leader roles. The Best Practices for negotiation, communication, risk management, change management are covered in detail. Upon completion participants are awarded 14 Project Management Institute PDUs or 14 Practicing Institute of Engineers PDHs as applicable.

This web-based program teaches how to write clear, concise and effective emails and other business documents (See Business Writing Skills below for content details.) Participants claim that the increased ability in written communication boosts confidence as well as productivity. Over a seven-week period an instructor works (via the Internet) with a small group of students, who sign on, communicate with other participants and complete assignments at any time 24/7 from their work or home computers. Benefits of this format include introduction to online learning; private, personalized instruction and feedback; scheduling flexibility; and no travel costs for out-of-town participants. (Excellent program to offer in-house on a dedicated basis.)

Who hasn't read a report or letter from a senior executive that is riddled with grammatical or spelling errors? In today's rapid-fire telecommunication age, no employee can afford to be embarrassed by lack of basic business writing ability. Holt Business Writing helps teach how to write both accurately and concisely.

Our two-day curriculum serves as a valuable 'refresher course'. Several of our clients are using this course on a monthly basis as a requirement for all new hires.

American psychologist Carl Rogers' Client Service Model (Empathy, Acceptance and Congruence) is presented as a framework for effective communication in this popular class. Participants view and critique two humorous video examples in terms of the Client Service Model. They define passive, aggressive and assertive communication and learn the 7 assertiveness skills. Participants take the Thomas-Kilmann Conflict Mode Instrument in preparation for a discussion and exploration of the five conflict handling modes of competing, a voiding, accommodating, collaborating and compromising.

Communicating for Results is an in-depth program designed to build communication skills, not simply raise awareness. This long-running, popular course offers a unique communication model that encompasses a variety of key skills such as listening, reading the behaviors of others, identifying listening blocks, assertiveness, disarming conflict and managing interpersonal stress. Challenging drills and role-playing provide the practice required to build skill. Years later, participants report that they rely on communication skills gained in this program to help them respond to stressful situations in business and in their personal lives.

*Monitoring the employees' performance all year
* Gathering information on each employee
* Defining roles/responsibilities and goals with employees before the review process
* Delivering a "no surprise" review

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Fees, Dates & to Register

Viewed as a stand-alone program or as a follow up to ALS, this class challenges participants to search assertively for leadership opportunities. The program focuses on communication skills, the key ingredient in the leadership recipe. Experiential exercises increase awareness and build skills around active listening, body language, assertiveness and understanding "client" needs through questioning. This class employs the use of video, many small group exercises and role-play. The introduction to negotiating skills is usually a first for many participants and enjoyed thoroughly.

Would you like to feel more confident about your grammar usage? Join your fellow Administrative Professionals and an expert instructor in six weekly online sessions. You will spend less than two hours a week, and can participate from your computer at work or home. Complete weekly assignments at a time during the week that's convenient for you. Enjoy private, personalized feedback from the instructor. An added benefit is mastering online learning, which can prepare you for a lifetime of continued study and growth.

Although dictation skills are seldom required today, having a secretary or other administrative professional who can take good notes in a meeting is still a valuable asset. Even secretarial colleges rarely offer students this useful skill, and most "minute takers" use their "own systems." This one-day course gives participants the knowledge, skills, and confidence to take relevant notes and to present them as useful minutes. Participants will learn how to outline the purpose of the sections of the meeting and the minutes that meet the needs and expectations of the group; recognize the information to record in the minutes and take accurate notes; and draft minutes quickly and present information in logical order.

It is not difficult for most of us to make a presentation to an individual or a group. But it is not so easy to give a presentation that is engaging, thoughtful, informative and memorable. Holt Presentation Skills outlines how to build a speech from the very beginning that will assure a successful end result. This animated course will require intensive live and videotaped feedback. We will also address the use of visual aids, modern technology and how to manage Question and Answer sessions.

This popular workshop provides the latest techniques in planning and managing offsites, special events and meetings. Administrative employees are provided with the ammunition they need to execute polished and memorable events. The program addresses the five key points to successful event planning; identifies creative and unexpected event options; and provides opportunities for participants to practice negotiation skills with hotels, caterers and other vendors.

Supervisors and managers in law firms sometimes complain that they feel "fried and frazzled." Working in this fast-paced environment can take a toll on some people, while others thrive. Job stress is believed by many authorities to be one of the leading adult health problems in the United States.
Today, Stress Management is an informative, interactive, and practical program designed to help people understand the harmful effects of stress and identify techniques to counteract these effects. Topics covered in this program include: exploring the causes of stress, identifying life events that contribute to stress, assessing Type A versus Type B behavior, getting control of our lives and ways to elicit the relaxation response.

Length: 1 day

What are your most important activities based on your job, role and responsibilities? After reviewing a way to categorize priorities, this workshop presents a method for planning and managing time that includes proactive goals, reactive situations, people issues and technology. The learning experience is practical, interactive and focused on real challenges.

Learning Objectives

• Identify your time management challenges in today's workplace
• Explore how you choose to spend time and the impact of these choices
• Determine and categorize priorities based on goals and job responsibilities
• Learn tools to plan, schedule, manage interruptions, and manage technology
• Practice strategic and assertive communication
• Plan how to use the workshop concepts and tools

Length: 1 day